Refund Policy
At Alpha Media Photography, we strive to provide excellent service and high-quality photography to all our clients. However, we understand that certain circumstances may require cancellations or rescheduling. This Refund Policy outlines the conditions under which refunds may be issued and other relevant procedures.
1. Deposits
- Non-Refundable Deposit: All bookings require a non-refundable deposit of [Insert Percentage] to secure the date. This deposit guarantees that we reserve your date and turn down other potential clients. Therefore, once the deposit is made, it cannot be refunded in the event of a cancellation.
2. Cancellations by the Client
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More than [Insert Time Period] Before the Event: If the client cancels the booking more than [Insert Time Period, e.g., 30 days] before the scheduled event, any payments made beyond the non-refundable deposit will be refunded.
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Less than [Insert Time Period] Before the Event: If the client cancels the booking less than [Insert Time Period] before the scheduled event, no refund will be provided. This includes the deposit and any additional payments already made, as it may not be possible to secure a new booking for the same date.
3. Cancellations by Alpha Media Photography
- In the rare event that we need to cancel due to unforeseen circumstances (e.g., illness, equipment failure, or personal emergency), we will offer the following options:
- Full Refund: A full refund, including the deposit, will be issued.
- Rescheduling: If the client agrees, we will reschedule the shoot for a mutually agreed-upon date, subject to our availability.
4. Rescheduling
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Client-Initiated Rescheduling: If the client requests to reschedule the event, they must do so at least [Insert Time Period, e.g., 14 days] before the event. We will do our best to accommodate the new date, but availability is not guaranteed. The non-refundable deposit will be transferred to the new date, but no refund will be provided if the client cannot reschedule within a reasonable time frame.
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Failure to Reschedule: If the client is unable to reschedule within [Insert Time Period] of the original booking date or if the new date is unavailable, no refund will be provided.
5. Delivery of Services and Client Satisfaction
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We take great care in providing high-quality images and service. If you are unsatisfied with the results of your photoshoot, please contact us within [Insert Time Period, e.g., 7 days] after receiving your final images to discuss your concerns.
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Revisions: We offer one round of minor edits or revisions to the delivered images as part of our service. Any requests for significant additional editing may incur extra charges.
6. Force Majeure
If the event or photoshoot is canceled or postponed due to circumstances beyond anyone’s control (e.g., natural disasters, government restrictions, or other unforeseeable events), both parties will work together to reschedule the photoshoot. If rescheduling is not possible, a partial refund may be issued at our discretion, excluding the deposit.
7. Refund Process
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Requesting a Refund: To request a refund, please contact us at contact@alphamediaphotography.com with your booking details and reason for cancellation or refund.
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Processing Time: Refunds, if applicable, will be processed within [Insert Time Frame, e.g., 14 business days] of receiving a cancellation notice or refund request.
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Method of Refund: Refunds will be made through the original payment method (credit card, bank transfer, etc.).
8. No Refunds for Completed Services
Once the photography services have been provided and the final images have been delivered to the client, no refunds will be issued. This applies to both digital images and printed products. If there are concerns with the final product, we are happy to discuss reasonable edits or revisions as mentioned above.
9. Contact Information
If you have any questions or need assistance with cancellations, rescheduling, or refunds, please contact us at: